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Position: Senior ServiceNow Consultant: ITSM & Service Portal Expert
Client: Confidential
Job Description:
. Hands-on experience implementing and enhancing ITSM processes and service delivery workflows.
. Gather requirements, provide recommendations, and align solutions with business objectives.
. Coordinate delivery activities and collaborate with cross-functional teams to achieve project goals.
. Develop, configure, and support solutions on the ServiceNow platform.
. Customize ServiceNow applications, modules, forms, workflows, and service catalogs.
. Analyze business requirements and translate them into scalable technical solutions.
. Support platform upgrades, deployments, troubleshooting, and environment maintenance.
. Follow ServiceNow best practices for performance, security, governance, and maintainability.
. Collaborate effectively with technical teams, stakeholders, and business users.
. Contribute to continuous platform improvement and process optimization initiatives.
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