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Business Systems Analyst

Figma

New York, NY, USA

$105,000 – 245,000 a year

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to …
- Full Time
- Customer Service & Support
- Customer Operations and Support
- New York
3 weeks ago
[Refrigeration Compliance & Maintenance Specialist

HelloFresh

Goodyear, AZ, USA

Refrigeration Program Manager Come see what’s cookin’ at HelloFresh! At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting …
- Full Time
- Legal & Compliance
- Arizona
- Supply Chain Management & Operations
3 weeks ago
Software Engineer, Early Career (SF)

Affirm

San Francisco, CA, USA

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no …
- Full Time
- Engineering & IT
- California
- Checkout
3 weeks ago
Software Engineer, Early Career (NYC)

Affirm

New York, NY, USA

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no …
- Full Time
- Engineering & IT
- Financial Platforms - Engineering
- New York
3 weeks ago
Refrigeration Technician

HelloFresh

Lake Zurich, IL, USA

$39.75 an hour

Job Description: As a Refrigeration Technician, you will work with the maintenance team to maintain, troubleshoot, and repair HVAC, refrigeration and facilities equipment to maintain critical temperatures …
- Full Time
- Operations & Logistics
- Illinois
- Supply Chain Management & Operations
3 weeks ago
Email me new manage jobsFree alerts, daily or weekly. Unsubscribe any time.
Maintenance Tech I

HelloFresh

Lake Zurich, IL, USA

$24.75 an hour

As a Maintenance Technician at Factor you will be responsible for the general maintenance and repairs of our building, grounds, and equipment. You will ensure …
- Full Time
- Operations & Logistics
- Illinois
- Supply Chain Management & Operations
3 weeks ago
Software Engineer II, Backend (Decisions Orchestration)

Affirm

USA

Remote

$165,000 – 225,000 a year

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no …
- Full Time
- Engineering & IT
- Checkout
3 weeks ago
Researcher, Figma Design

Figma

New York, NY, USA

$169,000 – 250,000 a year

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to …
- Full Time
- Design & Creative
- Design
- New York
3 weeks ago
Support Engineer, U.S. Government Support

GitLab

USA

Remote

$95,200 – 160,800 a year

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital …
- Full Time
- Engineering & IT
- PubSec Customer Support
3 weeks ago
Seasonal Ambassador- Everlane Georgetown

Everlane

Georgetown, WA, USA

Clean luxury. Better for you. At Everlane, we believe luxury should be as effortless as it is conscious. We partner with ethical factories, work with premium, sustainably …
- Temporary
- Retail
- Retail Store Team
- Washington
3 weeks ago
Automation Engineer

HelloFresh

Irving, TX, USA

$74,250 – 90,750 a year

Automation Engineer The Automation Engineer brings technical experience in implementing and improving Automated Material Handling Systems and Technology within the fulfillment network. This role works closely …
- Full Time
- Engineering & IT
- Supply Chain Management & Operations
- Texas
3 weeks ago
Recruiting Coordinator

Datadog

Boston, MA, USA

$49,000 – 65,000 a year

Recruiting Coordinators ensure seamless interview experiences at Datadog. This is a hands-on, delivery-first role where you'll actively manage your own scheduling requests while mastering our core …
- Full Time
- Human Resources
- Business Recruiting
- Massachusetts
3 weeks ago
Commercial Counsel

Instacart

USA

Remote

$231,000 – 244,000 a year

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food …
- Full Time
- Legal & Compliance
- Legal
3 weeks ago
Software Engineer, Infrastructure Platform

Chime Financial, Inc

Chicago, IL, USA

$133,000 – 184,000 a year

About the role This role is on the Infrastructure Platform team, where we manage the user interaction with the Infrastructure system components such as Terraform, ArgoCD, …
- Full Time
- Engineering & IT
- Illinois
- Platform Engineering
3 weeks ago
Expert Compliance Risk Advisor (Remote)

Experian

United States, UNITED STATES, USA

Remote

Join Experian's Financial Services and Data (FSD) division as an Expert Compliance Risk Advisor and help guide our business through a complex regulatory landscape. You will …
- Full Time
- Engineering & IT
- Experian
- Financial Services
3 weeks ago
Software Engineer II, Backend (Streaming)

Affirm

USA

Remote

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no …
- Full Time
- Engineering & IT
- Infrastructure Platform Eng
4 weeks ago
Solutions Consultant

Flexport

San Francisco, CA, USA

$95,040 – 118,800 a year

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there …
- Full Time
- Engineering & IT
- California
- Solutions Engineering
4 weeks ago
Solutions Consultant

Flexport

Chicago, IL, USA

$87,120 – 108,900 a year

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there …
- Full Time
- Engineering & IT
- Illinois
- Solutions Engineering
4 weeks ago
Part-Time Operations Ambassador

Everlane

Palo Alto, CA, USA

$21 – 23 an hour

At Everlane, we believe that luxury should be as effortless as it is conscious. That’s why we partner with ethical factories, work with premium and sustainably sourced materials, …
- Part Time
- Operations & Logistics
- California
- Retail Store Team
4 weeks ago
Visual Sales Part-Time Ambassador – Stanford

Everlane

Palo Alto, CA, USA

At Everlane, we want the right choice to be as easy as putting on a great T-shirt. That’s why we partner with ethical factories around the …
- Part Time
- Sales & Business Development
- California
- Retail Store Team
4 weeks ago

Business Systems Analyst

Apply now

Figma
New York, NY, USA
$105,000 – 245,000 a year
Full Time

Job details

Job type: Full Time

Salary: $105,000 – 245,000 a year

Experience: Mid Level

Location: New York, NY, USA

Category: Customer Service & Support

Open until: November 12, 2026

Full job description

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you’re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you’re excited to shape the future of design and collaboration, join us!

As a member of the Operations & Strategy team within Customer Operations & Support (COS), you’ll own and evolve the systems that power our support organization. This role is ideal for a well-rounded systems admin with deep Zendesk expertise and experience with Decagon, who enjoys working across many tools and can jump in wherever the team needs support. You’ll help keep our support systems stable, well-designed, and adaptable, while partnering across teams to implement changes that improve both customer and Specialist experience.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

Own and optimize the COS Zendesk environment, including workflows, business rules, automations, routing, permissions, and overall system health
Lead improvements to ticket classification, queue design, backlog management, and skills-based routing to help Support scale
Administer Decagon and its integration with Zendesk, including handoffs, escalations, and routing of AI-escalated tickets
Serve as a hands-on admin across our broader support tooling, including Sprinklr, Gainsight, MaestroQA, Assembled, among others
Evaluate and expand agent-facing AI capabilities, including Zendesk Copilot and other agent assist opportunities
Own the lifecycle of systems changes, including requirements, design, testing, rollout, communication, and post-launch monitoring
Create and maintain documentation across systems, including playbooks, operating procedures, change logs, and architecture diagrams

We’d love to hear from you if you have:

3+ years of experience as a Zendesk administrator or Business Systems Analyst supporting a customer or product support organization
Deep hands-on experience with Zendesk workflows, routing, automations, business rules, queue architecture, and channel configuration, plus hands-on experience configuring Decagon and integrating it with Zendesk
Experience administering or supporting multiple tools across a support ecosystem, and the ability to learn new systems quickly
Experience leading systems changes independently or in partnership with Engineering, IT, Security, or Analytics
Strong communication skills, ownership, and sound judgment, with the ability to work effectively with technical and non-technical stakeholders while maintaining a high bar for quality, documentation, and execution

While it’s not required, it’s an added plus if you also have:

Zendesk Administrator certification
Experience configuring skills-based routing, intelligent routing, or classification
Experience with Zendesk Copilot, agent assist, or other AI-powered support tooling
Admin experience with Sprinklr, Gainsight, MaestroQA, Assembled, or Salesforce
Experience with APIs, webhooks, custom Zendesk apps, or scripting, plus SQL or analytics tools to evaluate workflow and tooling performance

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.

Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.

Annual Base Salary Range:

$105,000—$245,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace – we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma’s Candidate Privacy Notice.

Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:

Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.

Once the applicable days has passed, candidates are welcome to apply again.

Business Systems Analyst

[Refrigeration Compliance & Maintenance Specialist

Software Engineer, Early Career (SF)

Software Engineer, Early Career (NYC)

Refrigeration Technician

Maintenance Tech I

Software Engineer II, Backend (Decisions Orchestration)

Researcher, Figma Design

Support Engineer, U.S. Government Support

Seasonal Ambassador- Everlane Georgetown

Automation Engineer

Recruiting Coordinator

Commercial Counsel

Software Engineer, Infrastructure Platform

Expert Compliance Risk Advisor (Remote)

Software Engineer II, Backend (Streaming)

Solutions Consultant

Solutions Consultant

Part-Time Operations Ambassador

Visual Sales Part-Time Ambassador – Stanford

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