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188 Full Time jobs

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Senior Incident Operations Manager

Chime Financial, Inc

San Francisco, CA, USA

$141,000 – 195,000 a year

About this role At Chime, we help our members achieve financial peace of mind. To do this we need features that are highly available and human …
- Full Time
- Engineering & IT
- California
- Platform Engineering
NEW · 2 days ago
Deputy Director, Water Operations – North

Dept of Environment Protection

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$83,718 – 223,299 a year

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality …
- Full Time
- Government & Public Sector
- City Of New York
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NEW · 3 days ago
Director, Flood Risk & Mapping

Dept of Environment Protection

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$75,443 – 180,000 a year

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking …
- Full Time
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NEW · 3 days ago
DIRECTOR OF DESIGN AND CONSTRUCTION

Dept. of Homeless Services

Brooklyn, NY, USA

$75,443 – 120,630 a year

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE SUPERVISOR OF BUILDING MAINTENANCE CIVIL SERVICE TITLE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE …
- Full Time
- Government & Public Sector
- Administration & Human Resources
- City Of New York
NEW · 3 days ago
Program Manager

Manhattan Community Board #10

New York City, NY, USA

$65,000 a year

Manhattan Community Board 10 (CB10) seeks a Program Manager to coordinate the Board's communications, digital engagement, community outreach, and College Internship & Volunteer Program. The Program …
- Full Time
- Government & Public Sector
- City Of New York
- Constituent Services & Community Programs
NEW · 3 days ago
Email me new full Time jobsFree alerts, daily or weekly. Unsubscribe any time.
Chief Inspector, Electrical

Department of Buildings

New York, NY, USA

$62,407 – 114,727 a year

The NYC Department of Buildings is responsible for ensuring the safe and lawful use of buildings and properties by enforcing the NYC Construction Codes, Energy Code …
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Senior Advisor Multifamily Climate Solutions

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The Agency You’ll Join:The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing …
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About the Agency:The Department of Housing Preservation and Development (HPD) oversees housing standards across all 3.7 million homes in New York City. As the nation’s largest …
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APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.The …
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Sales Executive, Mid Market

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We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food …
- Full Time
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NEW · 3 days ago
Operations Solutions Manager

Flexport

Los Angeles, CA, USA

$100,000 – 115,000 a year

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there …
- Full Time
- Operations & Logistics
- California
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3 days ago
Business Control Manager

Chime Financial, Inc

San Francisco, CA, USA

$101,000 – 140,000 a year

About the role We are hiring a Business Control Manager to join Chime’s Compliance Business Control Management team, with a primary focus on control delivery for …
- Full Time
- Legal & Compliance
- California
- Corporate Compliance
3 days ago
Guest Services Manager

Ala Moana Honolulu by Mantra

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About The Role:The Guest Services Manager ensures the smooth running of the property whilst on duty, through supervision and coordination of the front office.What You'll Do:Daily …
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3 days ago
Manager, Learning & Enablement

Carvana

Tempe, AZ, USA

Schedule/Shift: Onsite, Monday-Friday, 9-5pm About Us ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions some up to 200 …
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Production Manager – Oklahoma City

Carvana

Oklahoma City, OK, USA

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Director of Engineering, Brokerage Platform

Robinhood

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$294,000 – 345,000 a year

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by …
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General Manager

Carvana

Manville, NJ, USA

About Us ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a …
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Compensation Specialist, Executive

Datadog

Boston, MA, USA

$116,000 – 155,000 a year

We’re hiring a Compensation Specialist to join the compensation team as we continue to grow! Compensation at Datadog is a data-driven team dedicated to constantly improving …
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3 days ago

Senior Incident Operations Manager

Apply now

Chime Financial, Inc
San Francisco, CA, USA
$141,000 – 195,000 a year
Full Time

Job details

Job type: Full Time

Salary: $141,000 – 195,000 a year

Experience: Manager / Executive

Location: San Francisco, CA, USA

Category: Engineering & IT

Open until: November 9, 2026

Full job description

About this role

At Chime, we help our members achieve financial peace of mind. To do this we need features that are highly available and human & technical systems that are resilient. That’s where you come in. You will be a member of our Incident Response team to help Chime improve our readiness, response and drive organizational change from incidents.

As an Incident Operations Manager on Chime’s Incident Operations team (Platform Engineering), you’ll manage incidents end to end: from declaration and coordination, through member communication and member remediation, to review and follow-through. You’ll work across Engineering, Product, Member Experience (MX), Core Experience, Risk, Compliance, Legal, and Finance, and lead through influence rather than authority. You’ll bring a proactive, solution-oriented mindset and keep the member at the center of every decision. Alongside on-call work, you’ll own defined improvement workstreams that make our response better every quarter.

In this role, you can expect to:

Coordinate incidents end to end. Serve on the incident on-call rotation, including some after-hours coverage on weekends, nights, and holidays. Independently run incidents from declaration to resolution: setting severity, paging the right responders, running the bridge, confirming member impact, and driving mitigation decisions.
Help drive communication during incidents. Draft clear, accurate member messages across in-app, push, inbox, email, and support channels; move them through Compliance and Legal approval within severity-based timelines; and keep Support and MX teams equipped with talking points.
Drive member remediation to closure. Run the Remediating phase: define workstreams, DRIs, and exit criteria; partner with Data to size the impacted population; coordinate credits and bulk adjustments with Finance, Compliance, and Core Experience
Keep stakeholders informed. Deliver timely status reports and sitreps for leadership, and supply impact summaries and timelines that Compliance and Legal use for bank partner and regulatory notifications.
Close the loop. Facilitate incident reviews for the incidents you manage, capture learnings, and make sure corrective actions have owners and due dates.
Get ahead of problems. Spot risks and gaps before they become incidents or repeat incidents, raise them early, and come up with a proposed solution.
Improve how we respond. Own at least one program workstream, such as pre-approved member message templates, runbooks, or response metrics, and ship measurable improvements.
Cross-train and share knowledge. Build working fluency on both the technical-command and member-impact sides of an incident, and help train coordinators and responders.

To thrive in this role, you have

3+ years in incident management, or a similar operational role, including hands-on coordination of live, customer-impacting incidents.
A strong member focus. You think first about how an incident affects real people and their money, and you measure success by whether members are informed and made whole, not just whether systems are restored.
A proactive, solution-oriented approach. You act before being asked, look for the next risk instead of waiting for it, and bring options and recommendations.
Experience managing the customer side of an incident: writing customer-facing communications, working with support teams, and coordinating remediation.
Calm, structured judgment under pressure; you know when to decide, when to escalate, and when to ask for help.
Enough technical fluency to follow engineers through an investigation and ask good questions (observability, deploys, dependencies, distributed systems).
Experience with incident and observability tools such as PagerDuty, incident.io, Datadog, Slack-based incident tooling, Jira, and Google Workspace.
Clear, concise writing for different audiences: members, technical SMEs, compliance partners, and executives.
Strong follow-through; you drive action items and remediation work to closure without being chased.

Nice to have

Experience in fintech, banking, payments, or another regulated industry.

#LI-Onsite #LI-Onsite

Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Wage Notice

$141,000—$195,000 USD

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it’s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we’re proud to have helped millions unlock their financial potential.

We’re a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner’s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people’s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren’t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don’t—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

🏢 Our in-office work policy is designed to keep you connected – with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
🏝 Generous vacation policy and company-wide paid days off
🫂 1% of your time off to support local community organizations of your choice
👟 Annual wellness stipend to use towards eligible wellness related expenses
👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
👪 Access to family planning reimbursement
💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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