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13 Rooms jobs

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Guest Services Manager

Ala Moana Honolulu by Mantra

Honolulu, HI, USA

About The Role:The Guest Services Manager ensures the smooth running of the property whilst on duty, through supervision and coordination of the front office.What You'll Do:Daily …
- Full Time
- Hospitality & Food Service
- Hospitality
- Mantra
NEW · Today
Privado Lead Arrival Experience Coordinator

Fairmont Scottsdale Princess

Scottsdale, AZ, USA

At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Privado, our exclusive “hotel within a hotel” villa experience. Your engaging smile and personality …
- Full Time
- Hospitality & Food Service
- Fairmont
- Hospitality
NEW · Today
Housekeeping – Room Attendant

21c Museum Hotel St Louis

St. Louis, MO, USA

Reports To: Executive Housekeeper General Purpose: Cleans and prepares guest rooms and public areas by meeting an established standard of cleaning to assure guest satisfaction and the …
- Full Time
- Hospitality & Food Service
- 21c Museum Hotels
- Hospitality
NEW · Today
Housekeeping – Public Area Attendant

21c Museum Hotel St Louis

St. Louis, MO, USA

Reports To: Housekeeping ManagerGeneral Purpose: Cleans and prepares guest rooms and public areas by meeting an established standard of cleaning to assure guest satisfaction and the …
- Full Time
- Hospitality & Food Service
- 21c Museum Hotels
- Hospitality
NEW · Today
Raffles Ambassador

Raffles Doha

Doha, Qatar

We invite you to join the world of luxury hospitality at Raffles Doha as our new Raffles Ambassador.As a Raffles Ambassador, you will be the gracious …
- Full Time
- Hospitality & Food Service
- Hospitality
- Raffles
NEW · 1 day ago
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Housekeeping Attendant

Alwadi Hotel Doha - MGallery Collection

Doha, Qatar

You are the story behind every perfect stay. At MGallery, each property tells a unique story, and as a Housekeeping Attendant, you ensure every chapter begins in …
- Full Time
- Hospitality & Food Service
- Hospitality
- M Gallery
NEW · 1 day ago
Resort Club Level Concierge (Fairmont Gold)

Fairmont Scottsdale Princess

Scottsdale, AZ, USA

At Fairmont Scottsdale Princess, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As a Resort Club Level Concierge …
- Full Time
- Hospitality & Food Service
- Fairmont
- Hospitality
NEW · 3 days ago
Bellperson / Valet (Full Time)

Fairmont Sonoma Mission Inn & Spa

Sonoma, CA, USA

What you will be doing: Including the following. Other duties may be assignedAssist all guests during and throughout their arrival and departure.Maintain cleanliness, safety and order …
- Full Time
- Hospitality & Food Service
- Fairmont
- Hospitality
NEW · 3 days ago
Assistant Guest Services Manager

Fairmont Dallas

Dallas, TX, USA

The Assistant Guest Services Manager serves as a dynamic, visible leader on the front lines of hotel operations, driving first and last impressions while ensuring seamless …
- Full Time
- Hospitality & Food Service
- Fairmont
- Hospitality
NEW · 3 days ago
EVENING ROOM ATTENDANT/HOTEL HOUSEKEEPING (12pm, 1pm shift)

Sofitel Philadelphia at Rittenhouse Square

Philadelphia, PA, USA

We are seeking a service-minded ambassador for the Evening Room Attendant/Housekeeping position.What’s in it for you:Unlimited career development opportunities, both nationally and internationally. The sky is your …
- Full Time
- Hospitality & Food Service
- Hospitality
- Rooms
3 days ago
Guest Relations Agent

Alwadi Hotel Doha - MGallery Collection

Doha, Qatar

We are seeking a warm, dynamic, and guest-focused Guest Relations Agent to join our team. In this role, you will be the face of our hotel, …
- Full Time
- Hospitality & Food Service
- Hospitality
- M Gallery
3 days ago
Welcomer Supervisor (Front Office)

Accor

Doha, Qatar

Lead and optimize daily front office operations, creating seamless check-in and check-out experiences that delight our guestsEmpower and inspire your front desk team to deliver exceptional …
- Full Time
- Hospitality & Food Service
- Hospitality
- Pullman
4 days ago
Guest Relations Agent (Arabic Speaker)

Rixos Gulf Hotel Doha

Doha, Qatar

Under the guidance and supervision of the Guest Relations Supervisor and /or the Guest Relations Manager and within the limits of the established Rixos Hotels policies …
- Full Time
- Hospitality & Food Service
- Hospitality
- Rixos
4 days ago

Guest Services Manager

Apply now

Ala Moana Honolulu by Mantra
Honolulu, HI, USA
Full Time

Job details

Job type: Full Time

Experience: Manager / Executive

Location: Honolulu, HI, USA

Category: Hospitality & Food Service

Open until: November 7, 2026

Full job description

About The Role:

The Guest Services Manager ensures the smooth running of the property whilst on duty, through supervision and coordination of the front office.

What You’ll Do:

Daily Responsibilities:
- Review the “Log Report”, memos, emails, and Daily Function Sheet at the start of the shift.
- Log all incidences and occurrences during your assigned shift into the “Log Report”.
- Ensure that all duties of the “Guest Service Manager Daily Duties Check List” is completed.
- Respond to PBX’ all code red calls and handle as necessary
- Coordinate with various airlines regarding potential delayed flights. Obtain information, complete booking form, and inform all affected departments.
- Maintain various logs, including but not limited to: Airline/Porterage/Valet Fees and Coupons.
- Assist Reservations Department after hours and weekends, as needed.
- Maintain consistent communication with other departments and Managers.
- Maintain cleanliness of the front office area.
- Coordinate the work flow of the front office team to ensure that the front office is covered at all times, including meal breaks.
Handles guests’ needs and complaints. Assist with guest discrepancies and resolve situations in a professional and positive manner ensuring all team members are providing extraordinary service.
Supervise lobby and front of the house employees in the absence of the respective Department/Sub-department Heads.

May perform other duties as assigned by the Front Office Management Team.

Qualifications

What You Bring:

High school diploma or equivalent
Minimum two (2) years of front desk, guest services or equivalent experience
Working knowledge of hotel and front desk operations
Excellent written and verbal communication skills
Proven leadership skills, sound judgment and the ability to work well with a diverse staff.

Preferred Qualifications:

Experience in a Union setting
Hotel management experience

Additional Information

Why Join Our Team?

At the Ala Moana Hotel by Mantra, we believe that taking care of our guests starts with taking care of our team members. Here is a look at what we offer:

Health & Wellness: Comprehensive Medical, Dental, Vision, and Drug coverage to keep you and your family healthy, plus access to our Employee Assistance Program (EAP) for mental health and wellness support.
Time to Recharge: Paid vacation, sick leave, and holidays because we know that rest and balance matter.
Getting Here: Parking options available and a bus subsidy to help offset your commute costs.
Dining: Enjoy a complimentary meal during your shift in our Team Member Cafeteria.
Looking Sharp: Uniforms provided or dry-cleaning allowance so you always feel your best.
Travel Perks: Exclusive hotel discounts through Accor’s global network of properties worldwide.
Growth & Development: Access to training, development programs, and career growth opportunities because we are invested in your future.
Community & Culture: Our Heart Committee organizes engagement events, community service initiatives, and wellness activities to keep our team connected, inspired, and thriving.

Salary:

$71,600 – $79,598 annually

Salary offer is based on a number of factors such as job-related knowledge, skills and experience. Our company offers a competitive benefits package on top of base.

Ala Moana Hotel by Mantra is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Ala Moana by Mantra does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Company Description

About Us:

Welcome to the Ala Moana Hotel by Mantra, where island living meets world-class hospitality. As one of Honolulu’s most iconic landmarks and Oahu’s premier condo-hotel, we sit at the heart of the city, surrounded by the energy and beauty that make Hawaii truly one of a kind.

Spanning two towers and home to 1,176 beautifully appointed rooms, our guests wake up to breathtaking views of the Pacific Ocean, Diamond Head, and the glittering Honolulu skyline. And in 2025, we took it a step further. Following an extensive renovation, every room now features a fresh, island-inspired design paired with modern furnishings that capture the very essence of Hawaii’s vibrant culture and contemporary elegance.

But what truly sets us apart is our people. To our community, we have always been more than just a hotel. We are the Kama`aina hotel of choice, a place deeply rooted in the spirit of aloha, where both guests and team members feel genuinely at home.

If you are passionate about hospitality, proud of where you come from, and ready to be part of something exciting, we would love to have you on our team. This is more than a job. This is a place to grow, to belong, and to thrive.

Accor is one of the world’s leading hospitality groups, spanning 45+ brands, 5,800 hotels, and 10,000+ restaurants and lifestyle destinations across the globe. When you join Accor, you are not just joining a company, you are joining a movement.

Your personality is valued, your growth knows no boundaries, and every action you take creates a meaningful impact on our guests, your colleagues, and our planet. Accor is pioneering the art of responsible hospitality and we want you to be part of that journey.

As a Heartist, you are encouraged to let your heart guide you. Our mission is human and essential, to bring cultures together, open windows on the world, and deliver unforgettable experiences every single day.

Guest Services Manager

Privado Lead Arrival Experience Coordinator

Housekeeping – Room Attendant

Housekeeping – Public Area Attendant

Raffles Ambassador

Housekeeping Attendant

Resort Club Level Concierge (Fairmont Gold)

Bellperson / Valet (Full Time)

Assistant Guest Services Manager

EVENING ROOM ATTENDANT/HOTEL HOUSEKEEPING (12pm, 1pm shift)

Guest Relations Agent

Welcomer Supervisor (Front Office)

Guest Relations Agent (Arabic Speaker)

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