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Proctor Quality and Learning Manager, Scaling Operations

Duolingo

New York, NY, USA

$142,800 – 193,200 a year

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you …
- Full Time
- Education & Training
- New York
- Scaling Operations
1 week ago
Sr. Information Security Analyst

Betterment

New York, NY, USA

About Betterment Betterment is a leading, technology-driven financial services company that offers investing, savings and retirement solutions for retail investors and investment advisors as well as financial …
- Full Time
- Finance & Accounting
- Finance
- New York
1 week ago
Global Supply Manager

Lyft

New York, NY, USA

$98,000 – 122,500 a year

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have …
- Full Time
- Operations & Logistics
- Global Supply Chain
- New York
1 week ago
Senior Product Manager, Marketing Enablement

Betterment

New York, NY, USA

$145,000 – 170,000 a year

About Betterment Betterment is a leading, technology-driven financial services company that offers investing, savings and retirement solutions for retail investors and investment advisors as well as …
- Full Time
- Product Management
- New York
- Product
1 week ago
Sr. Manager, Website Operations

Betterment

New York, NY, USA

$141,500 – 162,500 a year

About Betterment Betterment is a leading, technology-driven financial services company that offers investing, savings and retirement solutions for retail investors and investment advisors as well as …
- Full Time
- Marketing & Communications
- Marketing
- New York
1 week ago
Email me new jobs in New YorkFree alerts, daily or weekly. Unsubscribe any time.
Ad Sales Lead, Programmatic

Duolingo

New York, NY, USA

$152,000 – 228,000 a year

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you …
- Full Time
- Sales & Business Development
- Business Development
- New York
1 week ago
Security Engineer, Detect & Respond

Betterment

New York, NY, USA

$145,000 – 180,000 a year

About Betterment Betterment is a leading, technology-driven financial services company that offers investing, savings and retirement solutions for retail investors and investment advisors as well as …
- Full Time
- Engineering & IT
- New York
- Platform Engineering
2 weeks ago
General Manager

sweetgreen

New York, NY, USA

$80,000 – 100,000 a year

A Healthier Future Starts With You As a Head Coach (General Manager), you're the leader, strategist, and mentor of your store. You'll inspire your team, drive …
- Full Time
- General & Other
- New York
- NYM
2 weeks ago
Senior Creative, Social

Duolingo

New York, NY, USA

$142,800 – 193,200 a year

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you …
- Full Time
- Design & Creative
- Marketing and Communications
- New York
2 weeks ago
Senior Product Manager, Learning

Duolingo

New York, NY, USA

$182,800 – 247,300 a year

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and even though we've …
- Full Time
- Product Management
- New York
- Product Management
2 weeks ago
Senior Food Safety Manager

sweetgreen

New York, NY, USA

$110,000 – 147,000 a year

sweetgreen is on a mission to build healthy communities by connecting people to real food. We passionately believe that real food should be convenient and accessible …
- Full Time
- Security & Safety
- Food Safety
- New York
4 weeks ago
Senior Site Reliability Engineer

Duolingo

New York, NY, USA

$182,800 – 247,300 a year

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you …
- Full Time
- Engineering & IT
- Engineering
- New York
1 month ago
Senior Engineering Manager, AI Platform

Duolingo

New York, NY, USA

$204,000 – 306,000 a year

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you …
- Full Time
- Engineering & IT
- New York
- Software Engineering
1 month ago
Events Manager – Figma Weave (New York, United States)

Figma

New York, NY, USA

$115,000 – 269,000 a year

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to …
- Full Time
- General & Other
- New York
- Weavy - Figma Weave
2 months ago

Proctor Quality and Learning Manager, Scaling Operations

Apply now

Duolingo
New York, NY, USA
$142,800 – 193,200 a year
Full Time

Job details

Job type: Full Time

Salary: $142,800 – 193,200 a year

Experience: Manager / Executive

Location: New York, NY, USA

Category: Education & Training

Open until: November 7, 2026

Full job description

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!

At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.

Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world.

Read our blog to learn more.

About the role…

The Duolingo English Test (DET) is a high-stakes assessment used by institutions around the world. Its integrity depends on proctors making accurate, consistent, and defensible decisions — even when sessions present ambiguous evidence or new forms of cheating. As the Proctor Quality and Learning Manager (L3) in Scaling Operations, you will own the end-to-end quality standard and learning system that keep our global proctor network aligned and effective as security threats, technology, and workflows evolve. You’ll define what “correct” looks like, run our calibration and adjudication program, and build ongoing training that measurably improves decision quality. You will partner with Psychometrics, Security, Operations, Product, and Engineering to ensure our human and AI-assisted workflows meet rigorous accuracy standards before and after deployment. This is an individual-contributor role within DET Proctoring Operations, with functional leadership over Training Specialists and adjudicators executing the program.

🧠 You will…

Own the DET proctoring quality standard — maintain rubrics, decision rules, examples, and guidance that define accurate decisions across routine and difficult edge cases.
Lead calibration and adjudication — operate recurring Proctor Certification Test cycles, resolve disputed decisions, identify patterns of disagreement, and ensure outcomes are consistent and auditable.
Build and run an ongoing learning program — publish a forward-looking training calendar, deliver monthly interventions, and launch targeted training in response to quality signals, threats, or workflow changes.
Measure effectiveness — use calibration results, audits, and performance trends to identify learning needs, evaluate training impact, and decide when to clarify standards, retrain, or update guidance.
Guide specialist execution — set expectations for Training Specialists and adjudicators, assign deliverables, review outputs, and operate onboarding and certification that ramp new specialists quickly.
Maintain durable sources of truth — keep calibration, adjudication, and training runbooks current so critical processes are documented and auditable.
Evolve quality alongside proctoring — translate new threats and workflow changes into clear standards, training, and quality controls in partnership with Psychometrics, Security, Operations, Product, and Engineering.
Represent the proctoring craft — bring frontline proctor evidence into product experiments and workflow decisions; assess whether launched changes preserve decision quality.
Connect human and technology-assisted quality — establish benchmarks for AI-assisted workflows and validate automated capabilities against real sessions before deployment.

✅ You have…

5+ years in assessment development, scoring/rater quality, certification, quality assurance, or a field involving complex, consequential judgments; experience aligning reviewers to a shared standard through calibration programs.
Adult-learning program experience spanning onboarding, certification, ongoing training, remediation, and effectiveness measurement (beyond one-off materials).
Exceptional attention to detail and strong judgment in ambiguous cases; ability to produce clear, defensible decisions and guidance.
Analytical fluency to interpret quality data, disagreement patterns, and performance trends and translate them into practical interventions.
Clear written and verbal communication; ability to turn complex standards into precise, usable guidance and explain difficult calls.
Cross-functional leadership without formal authority; experience directing contractors or partners toward clear accountability and outcomes.
Demonstrated skill in quality standards and rubric design, building living systems with decision logs, change histories, and controls for auditability.
Experience defining quality benchmarks and validation methods for human–technology workflows, including AI-assisted processes.
Adaptability — comfort revising standards and programs as risks, products, and technology change.

⭐ Exceptional candidates will have…

Experience in language assessment, test security, remote proctoring, trust and safety, or fraud prevention in high-integrity environments.
Experience maintaining quality across large, distributed examiner/rater/reviewer/contractor populations.
Familiarity with assessment concepts such as inter-rater agreement, reliability, standardization, and performance monitoring.
Experience designing quality systems that span human judgment and technology-assisted workflows.
Familiarity with learning-management systems, assessment platforms, quality-audit tools, or operational analytics.

The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role!

Salary Range:

$142,800—$193,200 USD

Benefits: Take a peek at how we care for our employees’ holistic well-being with our benefits here.

Job Alerts: Sign up for job alerts here.

Accommodations: We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact accommodations@duolingo.com.

Equal Employment Opportunity: Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Fraud Warning: Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information.

By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice.

Jobs in New York

Proctor Quality and Learning Manager, Scaling Operations

Sr. Information Security Analyst

Global Supply Manager

Senior Product Manager, Marketing Enablement

Sr. Manager, Website Operations

Ad Sales Lead, Programmatic

Security Engineer, Detect & Respond

General Manager

Senior Creative, Social

Senior Product Manager, Learning

Senior Food Safety Manager

Senior Site Reliability Engineer

Senior Engineering Manager, AI Platform

Events Manager – Figma Weave (New York, United States)

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